1. Introduction
Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures are how a financial platform confirms who its users are and prevents its services being used to hide the origin of funds. For you this means a one-time document check when you start; for the platform it means a set of legal obligations it must meet in the jurisdictions it serves. The goal on both sides is the same: legitimate users transact safely, and criminal money has nowhere to enter.
2. What KYC is
KYC is the process of identifying a client and confirming that the details they provided are genuine. In practice: you provide your name, address and an identity document; we check that the document is valid, that the photo matches the person registering, and that the details on the document match the details in your profile. Once passed, verification does not normally need to be repeated unless your details change.
3. What AML is
AML covers the wider set of measures that prevent money laundering: assessing the risk profile of each client relationship, monitoring transactions for patterns that do not match the client's profile, and reporting suspicious activity to the relevant authorities where required. It is a continuous process, not a one-time check — it runs for the lifetime of your account.
4. Why identity verification is required
Verification serves four purposes. It prevents fraud — a stolen card or a hijacked e-mail cannot pass a document check. It protects accounts — a verified identity is much harder to impersonate during a takeover attempt. It meets legal obligations that apply to the platform in the jurisdictions it serves. And it keeps the platform itself clean, which protects every legitimate user.
5. Documents we ask for
Identity: a government-issued photo document — passport, national ID card or driving licence. Address: a utility bill, bank statement or official letter issued in your name within the last three months. Depending on the check, we may also ask for a short selfie or a liveness video that confirms you are physically present during verification. We only ask for documents we actually use — no tax returns, no employer letters.
6. The verification process, step by step
- Registration. You create the account with your name, e-mail and phone number.
- Providing data. You upload the identity document and, when requested, the address document and selfie/liveness video.
- Automatic check. The system validates the document format, expiry and data consistency.
- Manual review. Borderline cases go to a compliance officer — for example when document quality is poor or data does not match.
- Result. You receive a confirmation, or a request for an additional document with an explanation of what is missing.
7. Enhanced Due Diligence
Some situations trigger an enhanced check: large deposit volumes, activity that does not match your stated profile, or connection to a higher-risk region listed by the relevant authorities. Enhanced Due Diligence may ask for the source of funds — for example a salary statement or a sale contract — and additional identification. It is not an accusation; it is a deeper look that applies to specific situations, not to people.
8. How long verification takes
A standard check that passes automatically usually completes within minutes during business hours. Manual review adds up to one business day. Checks that fall on weekends or public holidays are processed on the next business day. If anything in your file needs clarification, we contact you rather than letting the request expire silently — check your e-mail, including the spam folder, during verification.
9. Reasons a check can be declined
A check can be declined or paused when: the document is expired or unreadable; the name on the document does not match the profile; the document shows signs of tampering; the address document is older than three months; or requested information was not provided. In most cases the fix is a better photo or the correct document — you will be told exactly what to re-upload.
10. Transaction monitoring
Deposits and withdrawals are monitored for patterns inconsistent with your profile: unusual amounts, rapid pass-through of funds, or connections flagged by the relevant authorities. Where suspicious activity is identified, the platform may limit individual functions — for example pause withdrawals — until the review concludes, and reports to authorities where the law requires it.
11. Your responsibilities as a user
You are responsible for providing accurate, current and genuine data and documents, and for keeping them up to date. Registering under someone else's identity, using invented details, or uploading manipulated documents is a breach of the Terms of Use and leads to account closure — and may have legal consequences beyond the platform.
12. Data storage and protection
KYC documents are stored encrypted, access is limited to the compliance roles that need it, and retention follows the periods described in the Privacy Policy. The same standards described on the Security page — encryption at rest and in transit, audit logging, least-privilege access — apply to verification data.
13. Who receives your data
To run verification, data is processed by: KYC providers performing document checks, IT providers hosting platform systems, affiliated companies within the corporate group where the service requires it, and regulators or state authorities where disclosure is legally required. Every recipient is bound by contractual confidentiality obligations, and the full list is in the Privacy Policy.
14. Compliance with applicable requirements
The procedures on this page implement the anti-money-laundering and counter-terrorist-financing requirements applicable to the platform's activity in the jurisdictions it serves. Where local rules impose stricter obligations — shorter reporting windows, additional documents — the stricter rule applies.
15. Contact
Questions about verification, documents or a specific check: [email protected]. The compliance team answers on business days, usually within one working hour.