Frequently asked questions

Fill in the registration form on the homepage or the account page: name, e-mail and phone. Registration is free and takes under a minute. A personal manager then calls you within 24 hours to complete the setup.

A registered account, completed identity verification, and a deposit through any of the supported payment methods. No professional trading experience is required — your manager helps with the initial setup.

No. The platform was designed for users without a trading background: strategies are preconfigured, the dashboard explains what is happening, and a manager is assigned from day one. Lack of experience does not reduce market risk, so start small.

Yes. The site and dashboard work in the mobile browser, with the same functions as the desktop version: monitoring, pausing strategies, reports and withdrawals.

Account opening, maintenance and custody are free. Trading commission is up to 0.58% per transaction, currency conversion up to 1.50%, Forex spreads from 0.8. Full tables are on the Fees page.

Every applicable fee is displayed before you confirm a transaction. The value shown at confirmation is the one that applies.

No. Trading carries risk, including partial or complete loss of the invested amount. No strategy, manager or algorithm can guarantee results, and anyone promising guaranteed returns is not us — see the Fraud warning page.

Market scanning, signal generation and strategy execution run continuously — including while you sleep. Depositions, withdrawals and risk-limit changes always require your action.

The system processes price movements, volumes, volatility and trends, and presents its findings as structured signals that strategies can act on. The AI is a support tool; it does not replace your judgement about what to risk.

Yes. You choose the strategies you run, the pairs they watch and the notification settings. Everything can be paused and resumed with one click.

Yes: sign-ins from new devices, strategy actions, risk-limit triggers and market alerts reach you by e-mail and, optionally, push.

Yes. All trading involves the risk of partial or total loss of your investment. The Risk disclosure page explains each risk category and the practical steps that reduce them.

Volatility is how much prices move. High volatility amplifies both gains and losses. It is the reason position sizing and loss limits matter more in crypto than in calmer markets.

No. It can be managed — limited, diversified, controlled — but never eliminated. Any service claiming otherwise should be treated as a scam.

Layered security: encryption in transit and at rest, two-factor authentication, sign-in notifications, session management and a full audit history. The Security page explains each layer.

Trading balances are held with the executing venues connected through restricted API keys — withdrawal permissions are never granted. Movement of funds out of the platform always requires your explicit action.

Write to support from your registered e-mail. Identity verification follows, after which access is restored. Enable 2FA immediately after recovery.

By e-mail at any time: the address is in the page footer. Response time on business days is usually under an hour. Active users also have a personal manager reachable around the clock.

Pause it first, then check the audit history and the strategy log. If anything remains unclear, send the case number from your dashboard to support — behaviour reports are reviewed by people, not auto-replied.

The Getting started guide walks through the platform in four steps, and the FAQ you are reading covers the common questions. For anything else, your manager is the fastest route to a plain-language answer.