Contact us

Our team aims to give every user fast, friendly and qualified support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help solve problems day and night. Fill in the contact form and tell us what you need. A support specialist reviews every request and replies as soon as possible, usually within one working hour.

Registration is open — places are limited

By creating an account, you agree to our Privacy Policy and Terms of Use.

A personal manager will contact you within 24 hours.

Office — Sydney

Address: Sydney, New South Wales, Australia (street-level office address is confirmed during onboarding and available on request)
Office hours: Mon–Fri 9:00–17:30 AEDT
E-mail: [email protected]

Call-centre hours and response times

Support line

Monday to Friday, 9:00–17:30 AEDT/Monday to Friday, 8:00–16:30 AWST (excluding public holidays). Average wait time: usually under 5 minutes.

E-mail

Write to [email protected]. First reply usually within one working hour on business days.

Personal managers

Account managers are available around the clock for active users, including help with deposits, settings and withdrawals.

Which team can help you with what

Team	Handles
Client Support	Registration, platform navigation, dashboard questions, general enquiries.
Payments team	Deposits and withdrawals, payment method issues, transaction status and timelines.
Compliance	Identity verification, document checks, account restrictions, complaints.
Technical support	Errors, connection problems, strategy execution questions, incident reports.